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wkl333
Beginner
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Message 1 of 3

BTP-20000/ BTP-15000/ BTP-115c error codes

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Hello,

 

I have received my youview box and set it up without any problem.   I can view all the Freeview channels including different player such as iPlayer without any problem. Broadband is working OK. However, I can't load BT Player and any BT TV subscription channels that I have purchased for including BT Sports.  I get the following error codes:     

 

BTP-20000/ BTP-15000/ BTP-115c

 

I have contacted the BT service centre.   They asked me to reset the youview box.   I have done that several times and it still does not work.   I spent many hours calling them back, but the problem has not been resolved yet.   I notice a few other customers have managed to resolve this problem via this Community Forum.   Can you advise what I need to do to resolve this problem.

 

Many thanks

 

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wkl333
Beginner
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Message 2 of 3

Re: BTP-20000/ BTP-15000/ BTP-115c error codes

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Hello,

 

Another person has actually copied my text and posted it on my forum, so no-one has actually looked at my issue yet !!!

I am wkl333, @Rx  has coipied my post.

 

Thanks

 

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Moderator
Moderator
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Message 3 of 3

Re: BTP-20000/ BTP-15000/ BTP-115c error codes

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Hi @wkl333

 

Welcome to the community forum and thanks for your posts!

 

I'm sorry that you're seeing the above error messages when trying to access the BT Player and your subscription based channels.  I appreciate the amount of time you have spent on the phone trying to get this sorted out.

 

Can you send us over your details and we will help sort this out from here?  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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