cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Lozzap82
Beginner
404 Views
Message 11 of 15

Re: BTP-20000/ BTP-15000/ BTP-155c

Go to solution
Sorry to gate crash this thread I'm having the exact same problem! Can anyone please help? Thanks
0 Ratings
hawka2610
Beginner
326 Views
Message 12 of 15

Re: BTP-20000/ BTP-15000/ BTP-155c

Go to solution

My sister-in-law is getting this same issue and customer services dont seem to know what is wrong. Can anyone help? Many Thanks

0 Ratings
hawka2610
Beginner
317 Views
Message 13 of 15

Re: BTP-20000/ BTP-15000/ BTP-155c

Go to solution

I have just been told by an online tv fault advisor that the reason this is doing this is because my broadband is still within its 10 day period. Is this correct? Thanks

0 Ratings
kyliefjones1
Beginner
189 Views
Message 14 of 15

Re: BTP-20000/ BTP-15000/ BTP-155c

Go to solution
I too have this error code.
I have had multiple phone calls and online chats and still it was not resolved.
Today an engineer was supposed to come to my home but never arrived.
I have been paying for a service that hasnt worked for over a month. I've paid my bills for years yet when something goes wrong no one seems able to fix it.
Im very disappointed.
I have been sent a new box and every customer service advisor i speak to tries to send me another box, this clearly isnt the issue!! I am not a new customer nor is my subscription new.
I'm not being listened to but my money is happily being spent
0 Ratings
Moderator
Moderator
171 Views
Message 15 of 15

Re: BTP-20000/ BTP-15000/ BTP-155c

Go to solution

@kyliefjones1 Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings