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VinceMarsters
Contributor
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Message 1 of 7

BTTV Extra Box Subscription Only

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Just added the £5 per month extra box subscription to my account so I can use my spare BTTV box in the bedroom, and the form won't complete without purchasing either the £10 mini connectors or the £60 install. Since my box is already in the bedroom and hard wired to my hub, I need neither of these options. It seems a bit odd that everything else gives a 'not required' option but for this, so to complete the order I have picked the mini connectors and will now get more kit that will just sit in a box doing nothing.

6 REPLIES 6
Moderator
Moderator
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Message 2 of 7

Re: BTTV Extra Box Subscription Only

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Hi @VinceMarsters,

Welcome back to the Community thanks for taking the time to post.

Thanks for raising this issue to us, it doesn't sound correct for the online order process to make you take out one of the options. 

I've sent you a Private Message with details on how you can get in contact with the mod team so we can take a look into this for you.

Thanks

Matt

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Moderator
Moderator
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Message 3 of 7

Re: BTTV Extra Box Subscription Only

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Hi @VinceMarsters,

Thanks for giving me some time to try and resolve this issue for you.

I have added the BTTV second box for you at £5 per month with no added products or services.

Can you check to make sure your second box is working now?

Thanks

Matt

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VinceMarsters
Contributor
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Message 4 of 7

Re: BTTV Extra Box Subscription Only

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Will do later this evening when I get home.

Thanks for your assistance with this.

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TALON1973
Contributor
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Message 5 of 7

Re: BTTV Extra Box Subscription Only

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@Matt-S 


Ooooh you’ve just given me an idea..... my original box had a fault , which I didn’t really have a tech support to try and fix , and was given a new one. 

if this is fixable , can I use it in another room , while paying the £5 extra ?

VinceMarsters
Contributor
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Message 6 of 7

Re: BTTV Extra Box Subscription Only

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I've just got home and checked - the extra box is working well.

Thanks for sorting for me.

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Moderator
Moderator
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Message 7 of 7

Re: BTTV Extra Box Subscription Only

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Hi @TALON1973,

Yeah, if you can get the second box working then we can add a second box subscription for £5 per month.

Cheers

Matt

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