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Aspiring Contributor
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Message 11 of 44

Re: BTTV details cannot be viewed on My BT

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Unfortunately the TV details still aren't working on the My BT, but I understand from the call yesterday that could be a couple of weeks so I can wait on that one. The missing channels were certainly more of an issue, so thanks for getting that one sorted for me.

 

Regards

Richard

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Moderator
Moderator
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Message 12 of 44

Re: BTTV details cannot be viewed on My BT

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@rich03 Yes, the issue with your BT.com account is in hand with the team who'll be able to fix that and I'll keep your complaint open here until I know that everything has been sorted. 

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Moderator
Moderator
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Message 13 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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Hi @naples98 The bt.com team think they have may have fixed this. Please can you check and post back to let me know. If it is faulty still please post another screenshot.

 

cheers

John

 

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Beginner
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Message 14 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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John,

 

I'm still getting the same error. 

 

Thanks for the help.

 

Screen Shot 2017-10-24 at 10.11.49 AM.png

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Moderator
Moderator
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Message 15 of 44

Re: My BT Package Overview - Your BT TV "Error retrieving your details"

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@naples98 I'm sorry about that, I've passed on your message to @JohnC2

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Aspiring Contributor
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Message 16 of 44

Re: BTTV details cannot be viewed on My BT

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I've also got error retrieving details, activated a few weeks ago. Can't access Eden or Good food says don't have subscription for them in BT player when selected in the youview box my guide.

Regards,

Tim
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Aspiring Contributor
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Message 17 of 44

Re: BTTV details cannot be viewed on My BT

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Forgot to say I've got HD and Sky Cinema as paid add ons.
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Aspiring Contributor
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Message 18 of 44

Re: BTTV details cannot be viewed on My BT

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Hi,

 

This has still not been rectified. Still the same error message.

 

Can you please chase it up?

 

Richard

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Moderator
Moderator
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Message 19 of 44

Re: BTTV details cannot be viewed on My BT

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@rich03 I'm really sorry it's still not sorted, I chased it up with the bt.com team yesterday afternoon and asked them to provide an update.  As soon as I hear back I'll get in touch.

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Aspiring Contributor
1,886 Views
Message 20 of 44

Re: BTTV details cannot be viewed on My BT

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Hi,

 

6 days on and still not working unfortunately. Has there been any progress at all on it?

 

It seems there are several of us with the same issues.

 

Regards

Richard

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