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Aspiring Contributor
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Message 1 of 15

BTTV details cannot be viewed on My BT

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Hi NeilO,

I'm in the same boat, I still have the error message like rich03, can you look into it please thanks?

Tim

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Moderator
Moderator
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Message 2 of 15

Re: BTTV details cannot be viewed on My BT

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Hi @tim11 I've moved you post to create your own thread as that's the best thing to do. 

 

Please can you post a screenshot of the error message you get.

 

Thanks

John

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Aspiring Contributor
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Message 3 of 15

Re: BTTV details cannot be viewed on My BT

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Hi John,

 

This is what it shows in My BT, has done this since activated date so it does not show what actual package I have. All the other sections work fine such as Your BT Mobile etc., Just the Your BT TV is the none functioning one.

 

 

Thanks,

 

 

TimScreenshot (3).png

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Moderator
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Message 4 of 15

Re: BTTV details cannot be viewed on My BT

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Hi @tim11 Thanks for posting back the screenshot.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Aspiring Contributor
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Message 5 of 15

Re: BTTV details cannot be viewed on My BT

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Hi John,

I can't get 'contact the mods' to appear? Sorry!


Tim
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Message 6 of 15

Re: BTTV details cannot be viewed on My BT

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Hi @tim11 I've checked and the link is there for you. Please check that you are viewing the full site and not just the Mobile view.  The hyperlink is just below my Avatar.

 

If your still having difficulty post back and let me know.

 

cheers

John

 

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Aspiring Contributor
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Message 7 of 15

Re: BTTV details cannot be viewed on My BT

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Yes I'm on mobile, will do it on my pc thanks
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Message 8 of 15

Re: BTTV details cannot be viewed on My BT

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Hi @tim11,

 

Thank you for sending in your details. I'm sorry you haven't been able to view your BT TV package details through your MY BT. I've made an adjustment to your My BT, please can you try that again and let me know if your package details are showing?

 

Thanks

 

PaddyB

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Aspiring Contributor
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Message 9 of 15

Re: BTTV details cannot be viewed on My BT

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Hi PaddyB,

I've just had a look but still the same unfortunately.

Tim
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Message 10 of 15

Re: BTTV details cannot be viewed on My BT

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Hi @tim11,

 

Thank you for getting back to me, I'm sorry that hasn't worked. I've sent on your details to my colleagues in the My BT team and have asked them to investigate.

 

I'll get back in touch as soon as I've had an update.

 

Thanks

 

PaddyB

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