I'm really sorry for the delay in getting back to you. I gave your home number a quick call, I'm sorry I didn't speaking to you today. I've got word back from my colleagues to say that the issue should be fixed. Please can you check and confirm if you are able to access the BT TV details through your my BT?
Thank you for posting back and for confirming that back working for you. Please accept my apology for the delay as this took a lot longer than expected to fix.