I've had this fault logged since the 24th October, the promised "we will keep you updated" from the Incident Desk hasn't materialised either.
It shouldn't be taking this long whatever the problem is.
Thanks a lot for the information/update. I checked this morning and I'm still getting the same error. I also think I may be missing some channels like Rich but can't confirm that.
Just a quick update to let you know that we've identified the issue and we expect this to be fixed by next Friday.
Thank you for your patience while we investigated this and I'm sorry this has taken longer than expected to fix.
My Mobile package error has now been resolved, just waiting for the TV package now.
I just checked and I still have the same error message. I'll keep checking though.