I am posting this because when I researched Google did not find the right answer (I found questions but no answers).
In order to watch BTTV online through the web player an actual Television set and TV Aerial is required. BTTV is not a standalone internet service.
Here's my story:
I opened an online chat with a BT advisor to discuss BTTV requirements. I explained I did not have a TV or aerial as I only watch programmes legitimally online (BBC iPlayer, iTunes etc..). The person on the end of chat advised I could still get the service without connecting the TV box so I went ahead by myself and ordered online. Today, three weeks later (so outside the 2 weeks cancellation period) I attempted to use BTTV for the first time by opening a web browser. The connection was refused:
15004 It appears that TV Everywhere is not activated on your account yet.
I opened another online chat and was connected to BTTV technical people who after a while confirmed the service is not permissioned to work online if the TV box is not connected up to a TV/Aerial. I asked to cancel under misselling of the product but BT are unable to locate the online chat to verify my story. I suspect this is because the order was not progressed over chat and no account details were exchanged.
I have logged a complaint to take this further under reference 160911-***** otherwise I will need to pay £240 early termination fees.
It has taken several hours to get this far so if like me you do not have a TV and aerial be aware the service is quite old fashioned and requires you to have one.
|BT TV expert||SteveM|
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