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jla113
Newbie
2,715 Views
Message 1 of 4

BTV 251 error code

does anyone know what to do whenyou get this message please?  i'm trying to access vision throuh Youview box.

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willc01
Contributor
2,684 Views
Message 2 of 4

Re: BTV 251 error code

Its much simpler to search for your issue before posting.  The answer is in the sticky above, the title should give you a clue.

 

http://community.bt.com/t5/YouView-from-BT/Errors-BTV-251-and-BTV-503/td-p/686656

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Distinguished Guru
Distinguished Guru
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Message 3 of 4

Re: BTV 251 error code

Given that the sticky says

 

**Update**
This issue should be fixed now, please let us know on the forum if it's not the case for you.
 
the original poster  in posting  is doing precisely what they are advised to do.
 
 
walkerx
Recognised Expert
2,643 Views
Message 4 of 4

Re: BTV 251 error code

firstly check internet connection and other on-demand providers - if they all work other than bt then you could try the following

 

try resetting your box as it may fix it - the 251 code usually means authenication has failed, which could be corrupted data on your box or because someone in bt vision may have changed something at their end.

 

remember the reset is a last resort as it can affect other paid on-demand products you may use

 

 

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