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merc07
Contributor
246 Views
Message 1 of 3

Been sold 4k TV but not working.

I was sold BT 4k as an upgrade to Max HD yesterday - I was told be the new package would be £5 cheaper.

It says the order is now complete but I am unable to get the 4k channel the you offer - says I need to upgrade my subscription ??

Any ideas ?

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2 REPLIES 2
TimCurtis
Recognised Expert
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Message 2 of 3

Re: Been sold 4k TV but not working.

Sometimes you might need to restart your Youview box and/or Homehub.

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Moderator
Moderator
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Message 3 of 3

Re: Been sold 4k TV but not working.

Hi @merc07,

If the order has now completed, I doubt that you've been moved over onto our 4k package. I am sorry if this is the case.
Have you received any order confirmation emails which states what package you are on?

Thanks

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