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Jo77
Beginner
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Message 1 of 3

Black screen on subscription channels

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Our BT Youview box is not working properly.

All of our subscription channels are showing as a black screen.

Freeview & Apps are working and internet is working.

We’ve rebooted the box, rebooted our internet, retuned the channels, and checked our software is up to date.  

Any ideas on a resolution please?

Thank you 

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2 REPLIES 2
JohnC2
Moderator
Moderator
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Message 2 of 3

Re: Black screen on subscription channels

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Hi @Jo77, welcome to the forum and sorry that you can't watch your subscription channels.

What model of BT TV box do you have?
What subscription channels/package do you have?
How is your BT TV box connected to the hub?

cheers

John

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Jo77
Beginner
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Message 3 of 3

Re: Black screen on subscription channels

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Thanks for your message.

we ended up having to do a factory reset and just lost our recordings & it fixed the problem.

Jo 

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