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Jonty1964
Contributor
816 Views
Message 1 of 10

Blank Screens

Most mornings when I switch onn my TV all BTTV and Now Channels are a blank screen, The EPG is live but there is no picture or sound. So I have to switch off the box and switch it back on. Should I need to this or this there a problem  with my box.

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9 REPLIES 9
NigelB72
Recognised Expert
808 Views
Message 2 of 10

Re: Blank Screens

Is it set to go into auto standby at night or deep sleep? 

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Jonty1964
Contributor
794 Views
Message 3 of 10

Re: Blank Screens

It is set to automatic standby

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NigelB72
Recognised Expert
782 Views
Message 4 of 10

Re: Blank Screens

Do you have to do a full power down reset? 

You could always try a factory reset... Select the option to keep your recordings though

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Jonty1964
Contributor
773 Views
Message 5 of 10

Re: Blank Screens

Yes I do a full power down rest.

If I do a Factory Reset I get the warning that I will lose all recordings. So is there a way to do a factory reset without losing reccordings

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NigelB72
Recognised Expert
770 Views
Message 6 of 10

Re: Blank Screens

Jonty1964
Contributor
758 Views
Message 7 of 10

Re: Blank Screens

Thanks very much

Alistair-S
BT TV Expert
711 Views
Message 8 of 10

Re: Blank Screens

Hi @Jonty1964 

Sorry to hear you are having problems. If you send me a private message with your landline number, then i'll be happy to look into the problem for you.

Thanks

Alistair

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Jonty1964
Contributor
627 Views
Message 9 of 10

Re: Blank Screens

Alastair I have tried to PM but have been unable to do so. Your name is not recognised.

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NeilO
Moderator
Moderator
579 Views
Message 10 of 10

Re: Blank Screens

Hi @Jonty1964 I'm so sorry about that, I'll send you a private message now. You'll be able to reply on that to get your details over to the moderation team.

Thanks

Neil

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