I took out the free 6 month subscription with britbox and got an email which confirmed that it was activated. When I go into my BT it shows that I currently have britbox. The problem is when I try to sign into britbox it is asking me to subscribe and asking for card details.
How do I get it to recognise that I have already activated the subscription?
Hi @gill67, welcome to the forum, and sorry you can't view the Britbox service even after receiving the email to confirm it has been activated. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.