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Newbie
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Message 1 of 8

Britbox sign up

Hi 

signed up to the britbox offer. Joined and confirmed the link got the email from BT confirming. Can not access britbox without signing up to their offer of 7 days free.

BT say only  britbox can sort it , britbox say only BT can sort it? 

britbox account cancelled and reset twice BT have cancelled the trial but still cannot do it.

2 hrs on the phone - any ideas?

thanks 

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7 REPLIES 7
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Message 2 of 8

Re: Britbox sign up

What do you have against signing up for a free trial period? You'll still be able to access it from your YouView box


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Newbie
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Message 3 of 8

Re: Britbox sign up

I cannot get the free trail offer to activate which is the issue both sides are blaming the other for the failure

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Message 4 of 8

Re: Britbox sign up

Try signing up on the Britbox website, at least that way Britbox can't pass the buck if it doesn't work.

https://www.britbox.co.uk/register


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Contributor
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Message 5 of 8

Re: Britbox sign up

When I signed up to the six months free bt offer, after I got the on-screen confirmation, there was a link to go directly to the britbox site where there was a sign-up page which said I was signing up as a bt customer. Have you tried following a link from the bt page, and when setting up the britbox account were you using the same email as you use for your bt account?

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Newbie
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Message 6 of 8

Re: Britbox sign up

BT have cancelled the offer twice

britbox have deleted the account twice

signed up with different emails and tried to link no joy,,,,,,

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Newbie
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Message 7 of 8

Re: Britbox sign up

Yes I tried that but it didn’t work I am using my BT ID email. BT say britbox should recognise it as set up as a BT customer britbox say it it is not set up.....

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Message 8 of 8

Re: Britbox sign up

That sounds a bit like BT saying that they've sent the request and Britbox saying they haven't received it, how long has this been going on?


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