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simmondsmatt
Beginner
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Message 1 of 4

Bt TV youview box.

My Bt youview box keeps everyday requesting a software reset which after doing I then have to search for all my additional channels again. Getting tired of coming home from work every day to find nothing has recorded.
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3 REPLIES 3
Distinguished Guru
Distinguished Guru
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Message 2 of 4

Re: Bt TV youview box.

Hi @simmondsmatt

Can you  please confirm the Youview box model you are using along with the software version it's on? You can find this by pressing Help and then Info on your remote control.

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simmondsmatt
Beginner
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Message 3 of 4

Re: Bt TV youview box.

Thanks for your reply. The box is a Humax DTRT2100 and software version is CDS/31.69.0 Thanks.
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Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: Bt TV youview box.

Thanks for clarifying  the box details.

you mention it is occurring every day , presumably when you switch it on from standby ?

does it also occur on those days when you have not set any recordings ?

May be worth temporarily changing the standby setting to always ready to see iif the problem continues when in that mode.

Are you given any options as to what form of reset to do and if so which options have you selected ?

Do you have a current BT TV contract ?

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