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ruth554422
Expert
1,384 Views
Message 1 of 21

Bt are disgusting.

The guy dealing with our complaints in elc has brushed things under the carpet and blamed us for other things when we don't control bts system and not sorted anything out at all. He told us to goto the ombudsman. Clearly bt and Darren from the elc are taking a ride of my husband because he has ms. We where happy with bt. Not know more. You can not treat people like they are scum we are fuming with the lot of you. Funny how we don't have this issue with sky. Sky clearly are better provider than bt.
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ruth554422
Expert
1,362 Views
Message 2 of 21

Re: Bt are disgusting.

Pac codes have been issued just contacting sky now and the press
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ruth554422
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1,339 Views
Message 3 of 21

Re: Bt are disgusting.

That speaks volumes of bts interest. Elc treated a disabled customer like scum they refuse to fix all the issues and not one answer. Darren deserves the sack and so does **edited** promising to resolve the issues then setting Darren back onto us who treats the disabled like scum

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ruth554422
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1,327 Views
Message 4 of 21

Re: Bt are disgusting.

Just emailed this is money
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ruth554422
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1,317 Views
Message 5 of 21

Re: Bt are disgusting.

I wounder if bt blame us for the time engineers turned up to the wrong address in the past. I wonder if we get the blame for the bill not printing. I wonder if we get the blame for the errors not allowing us to up and down our mobile credit limit even though other customers have had the same problem on the forum. I don't get how they think it's ok to blame us. I am taking copies of the posts where other people have had the same issue as proof to the ombudsman. At least sky value there customers unlike bt. And if you block this account we will post elsewhere. After the way you treated my husband we aren't going to be silenced.
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ruth554422
Expert
1,301 Views
Message 6 of 21

Re: Bt are disgusting.

Are these errors our fault then bt?? Screenshot_20170614-130857.pngScreenshot_20170614-130926.pngScreenshot_20170613-195659.png

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ruth554422
Expert
1,299 Views
Message 7 of 21

Re: Bt are disgusting.

Some of these errors we have had since day one of the account but there really our fault aren't they. Bt have took the easy way out and passing the blame to the disabled customer who is blameless in this. Absolutely disgusting behaviour from the worst phone provider in the world. 

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ruth554422
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1,276 Views
Message 8 of 21

Re: Bt are disgusting.

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ruth554422
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1,272 Views
Message 9 of 21

Re: Bt are disgusting.

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ruth554422
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1,270 Views
Message 10 of 21

Re: Bt are disgusting.

The ceo email I sent is been ignored even though they have everything wrong. Speaks volumes of how rubbish bt are. I hope any perspective customers see this and decide to not join
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