I would really like to help you and understand what has gone wrong here for you. If you would like to Private Message me your phone number or account number, I will do all I can to help.
As per my messages earlier today, we are committed to resolving all of the issues you discussed. There is progress and my colleague will be in touch later today or tomorrow with an update.
Please don't hesitate to get in contact if you need any other assistance in the meantime.
Thanks for the update. I'm sorry they are not still working.
I will speak with my colleague who is dealing tomorrow and look to get further technical support for this issue. I'll then be in touch later in the day.
I am not sure who marked this thread as solved. There is still issues outstanding that Martin is trying to help with. I have unmarked the thread as solved for now. I personally will mark it as solved once everything is done so please do not mark it as solved I promise I will do it when everything is sorted out.