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JemmaB
Newbie
241 Views
Message 1 of 5

Bt tv purchases

I have recently cancelled my BT TV package and have tried every day since the package deal ended to try and login to the BT TV purchases app to download the films I had purchased with no joy. I keep getting a third party user not subscribed message

 

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4 REPLIES 4
Moderator
Moderator
221 Views
Message 2 of 5

Re: Bt tb purchases

Hi @JemmaB Thanks for posting and welcome to the BT.com community forums, I'm sorry to see you're having problems with the BT Purchases app. If you're using your primary BT ID and still getting this message there may be an account issue preventing the app from working.

I've sent you a Private Message with details on how you can get in contact with the mod team if you'd like our help getting this sorted.

Community ModeratorNeilO
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JemmaB
Newbie
200 Views
Message 3 of 5

Re: Bt tv purchases

I've not received any private message sorry, could you please re send?

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Moderator
Moderator
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Message 4 of 5

Re: Bt tv purchases

Sorry about that @JemmaB 😳. It should be with you now. 

Community ModeratorNeilO
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jparnell82
Aspiring Expert
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Message 5 of 5

Re: Bt tv purchases

I'm sure i read somewhere if cancelling BT TV, any purchases would be sent via DVD. Is this right?

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