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Message 1 of 14

Bt tv remote not working at all, except to put box on and off

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Message 2 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Hi @mikeinlyme and welcome to our community.

Sorry you're having problems with your remote. Have you tried changing the batteries? Which set top box do you have? What have to tried to resolve this?

Cheers

David

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Message 3 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Thanks for your reply David.
I have a Pro Box and have tried unplugging and then back on.
Tried reloading BT app.
Tried turning it all off from MY BT..
The remote will put app on and off and also mute the sound, so I assume that the battery is OK.
Any ideas?
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Message 4 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Thanks for the eply @mikeinlyme 

How long have you had the pro box / remote?

Cheers

David

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Message 5 of 14

Re: Bt tv remote not working at all, except to put box on and off

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18 months and it was working OK on Friday.

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Message 6 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Thanks @mikeinlyme 

I think it's worth changing the batteries. If that doesn't help let me know.

Cheers

David

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Message 7 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Just the same. The box does nothing except mute and turn on /off

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Message 8 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Thanks for checking that @mikeinlyme 

We'll need to get this looked into for you so I've dropped you a private message so you can get in touch.

Just a heads up, we're really busy right now so it's taking longer than usual to reply but once you send in the details we will get to you.

Cheers

David

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Message 9 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Please don't post personal details on a public forum @mikeinlyme . Just reply to my private message with the details.

Cheers

David

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Message 10 of 14

Re: Bt tv remote not working at all, except to put box on and off

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Sorry. Couldn't find private message
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