Hi @mikeinlyme and welcome to our community.
Sorry you're having problems with your remote. Have you tried changing the batteries? Which set top box do you have? What have to tried to resolve this?
Just the same. The box does nothing except mute and turn on /off
Thanks for checking that @mikeinlyme
We'll need to get this looked into for you so I've dropped you a private message so you can get in touch.
Just a heads up, we're really busy right now so it's taking longer than usual to reply but once you send in the details we will get to you.