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@Camsk87 welcome to the community and thanks for posting. I'm sorry to see you're having problems with your BT TV remote, can you try these steps and let me know if they help?
Hi @Camsk87
Thanks for posting back and for taking a look at that link.
Strange issue as if it wasn't working you'd think it would be the other way about (not operating the TV). Send us over your details and we will get back to you.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Cheers,
Robbie