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Beginner
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Btp-115c code BT tv!

Hi, I really need your help, I’ve tried switching TV box and Broadband off and on again, with no luck, My BT TV keeps giving me the above error code.

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Expert
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Re: Btp-115c code BT tv!

Have a look at What do the BT TV error codes mean? which has BTP-115C listed :

BTP-115C, BTP-20000 

To fix these errors, please follow these steps:

  1. Restart your Hub and wait for the broadband light to turn blue.
  2. Reboot your TV box by flicking the switch at the back.
  3. Retry the service.
  4. If you're still having an issue, you will need to do a factory reset. This is quick and easy, but will delete your recordings, scheduled recordings and personal settings in favourites and playlists. To do it, please choose the Factory Reset, delete recordings option in your YouView Settings menu.
  5. If you're still having an issue please contact the BT TV Helpdesk >

There's a similar post Here which was marked as solved after following the instructions to factory restart.

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BT TV Expert
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Re: Btp-115c code BT tv!

Hi @Katiebristow ,

Sorry your having problems with the BT TV service. If you're able to send me your landline number or account number via a private message I'll have a look into the problem for you.

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