Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
Unless the box is getting too hot in which case it could turn itself off -
If performing the maintenance mode resets have not resolved the issuesd then if you have a current BTTV subscription then reporting the issues you are having to BT by phone or live chat (if operational) is probably the way forward.