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Message 1 of 2

Can I keep the "You View" box?

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I have just left BT 6 months early from a 24 months contract due to price increases and have received a purple bag for the return of my TV box. Dince I have done nothing over the last 3 weeks I have since received two letters telling me I don't need my equipment so why not send it back so we can recycle it. I have moved to a provider who uses a youview box and as I only use it to record then it is still useful to me. As a number of queries in the community suggest I don't need to return the box if it is over 12 months into the contract. Should I ignor the letters, contact the senders or will I be charged for the non return of the box? The letter doesn't say I must send it back, it only says 'and if you want to help us become a greener company' - yes I beleive in being green but I also want to use the box!

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Cancelled BT TV subscription: Can I keep the "You View" box?

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Welcome to this user forum.


You can keep it, there is no need to send it back.



Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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