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Recognised Expert
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Message 11 of 18

Re: Can't Manage Tv account online

@V_Meldrew nope can't do either. I know when with Now tv I was able to cancel anytime, but the cancellation wouldn't take effect till the 30 days had passed. I don't know why this isn't possible with BT? 

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Beginner
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Message 12 of 18

Re: Can't Manage Tv account online

I was attempting to upgrade my TV package and at the same time cancel a bolt on.

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Recognised Expert
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Message 13 of 18

Re: Can't Manage Tv account online

@jam2000  @IStrick 

There's a "Switch Your TV Package" shortcut button on the bt.com homepage at the moment, see if that works for either of you

Edit: Try logging on first before using the shortcut

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Contributor
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Message 14 of 18

Re: Can't Manage Tv account online

I'm having the exactly the same problem.

It hasn't worked probably since I applied for the discount on my BT sport. 

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Contributor
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Message 15 of 18

Re: Can't Manage Tv account online

Switch your TV package didn't work for me. 

Just loads a page to say its searching for deals. Then says sorry deals can't be shown. 

I was interested in added sky sports for the last few games. 

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Recognised Expert
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Message 16 of 18

Re: Can't Manage Tv account online

@Mjcp21 

Did You login to MyBt first?

It's a shortcut button which requires you to be logged in, if you try to use it without being logged in then you'll just be re-directed to the log on page and you're back to square one.

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Contributor
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Message 17 of 18

Re: Can't Manage Tv account online

Thanks @V_Meldrew 

Yeah I logged in first before clicking on switch your TV package 

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Beginner
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Message 18 of 18

Re: Can't Manage Tv account online

It appears that I also cannot maintain my tv package online. I have tried changing tv package from front page after logging in and also tried may links while logged in. Also get this message

Hi Kevin. Sorry, but at the moment we can only show personalised deals for customers who already have broadband with us.

I have FTTP broadband and BT halo2.

Regards,

Kevin.

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