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JohnGJ
Beginner
3,695 Views
Message 1 of 10

Can’t get my BT recordable box To delete a particular recording.

Hi folks, I have the latest BT recordable box (standard version). I can record and delete programs with no problem except for one recording that just will not delete . Highlighting it and pressing ‘delete’ has no effect on it.

Can anyone suggest a solution?  Thanks - John

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9 REPLIES 9
zulu17
Distinguished Guru
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Message 2 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Hi @JohnGJ 

Thats strange

Have you tried a soft reset of the TV Box ie hold the power button on the top of the box for 8 seconds and the box will restart ?

are you in the My Tv >Recordings  screen when you attempt the deletion ?

Can you play the problem recording  ?

Which channel was it recorded on ?

 

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JohnGJ
Beginner
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Message 3 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Thank you zulu17 for the early response.

I have not tried a reset but will do so this afternoon.

I am in ‘MyTV>Recordings’ when I attempt to delete.

The problem recording seems to have been made from the iPlayer but I actually don’t remember doing it. (The recordings boxes carry the station title and the one in question carries the iPlayer title). It is a recording of The Repair Shop and if I click on it the box switches to the iPlayer and plays from there.

Hope that is clear.

Regards

John

 

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zulu17
Distinguished Guru
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Message 4 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Thanks for clarifying @JohnGJ 

I would suggest that you do do that soft reset when convenient.

The good news is that it is not a recording tile that you are trying to delete.

You cannot record BBC iPlayer Content so the “recording” doesn’t exist so there is no recording to delete. 

Not quite sure where the iPlayer tile   For the programme has come from .. I would Not expect it  to appear under recordings but rather in one of the other sections.

Anyway If it persists after you have done the some reset perhaps you can post an image of the screen.

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JohnGJ
Beginner
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Message 5 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Thank you once again. I have now done a soft reset as you have suggested. Unfortunately the tile still remains. 
One additional thing I did notice was that in the bottom left of each tile there is an indication of when the recording has been made. For instance ‘YESTERDAY’ in blue lettering. On the problem tile is the message ‘14 DAYS LEFT’ in blue lettering which, in the light of your earlier point, will presumably be the time left on the iPlayer. 
As you suggest the tile is not an actual recording and it is not taking up any recording space I think I will wait for the 14 days to expire and see if the tile deletes itself. It is just a bit annoying to see it there and be unable to remove it.

Many thanks again.

John

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monarchjock
Aspiring Expert
3,626 Views
Message 6 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Perhaps if you log into iplayer on  a PC and go into My Programmes there may be something there that you can remove.

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JohnGJ
Beginner
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Message 7 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Thanks monarchjock, I have tried that as you suggest. The tile is still there. - John

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angirichiardi
Beginner
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Message 8 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

 Select which program you wish to delete & press the record  red button  it deletes the program  you selected to delete 

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angirichiardi
Beginner
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Message 9 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Select program you wish to delete  press record red button  itl delete it 

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angirichiardi
Beginner
874 Views
Message 10 of 10

Re: Can’t get my BT recordable box To delete a particular recording.

Go to selected program you wish to delete   press the red record button   done deleted 

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