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robbo99
Beginner
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Message 1 of 4

Can't load subscription channels

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Hi,

 

Turned on the TV this morning, and I have lost BT TV and as a consequence all subscription channels.

 

Others appear to have had the same problem, and have had the issue resolved by mods. Would it be possible for a mod to contact me to sort out this particular problem. Thanks.  

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3 REPLIES
Moderator
Moderator
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Message 2 of 4

Re: Can't load subscription channels

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Hi @robbo99 and welcome.

 

I'm sorry you've lost the subscription channels. Are you having any broadband connection problems? Are you seeing any error codes?

 

Cheers

 

David

Community ModeratorDavidM
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robbo99
Beginner
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Message 3 of 4

Re: Can't load subscription channels

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Hi DavidM,

 

Thanks for contacting me so quickly, it's much appreciated.

 

I'm not having any internet connection problems, and I haven't seen an error code. As previously mentioned connection to BTTV has simply disappeared. So any help you can provide will be welcome. 

 

Thanks. 

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Moderator
Moderator
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Message 4 of 4

Re: Can't load subscription channels

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Thanks for getting back @robbo99.

 

We'll need to take a closer look at this for you so can you drop me over an email with your details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

Community ModeratorDavidM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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