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Hi @DanielS,I have this same issue. Is this something you could help me with too please?Thanks in advance!Charles
Welcome to the Community and thanks for your post! I have moved your post to start your own thread discussion as the one you had posted on has been marked as solved.
I'm sorry for the problems you're having managing your devices on the BT TV app. You can get in touch with us and we will give you a hand to sort this out from here.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Eventually, I had to call BT and the technical help desk reset all of my devices...everything was fine the next day.