We have a problem with our BT You view box.
No shows have recorded since this afternoon. We cannot set to record anything now. We can watch what has been recorded and have some series' that we wish to watch on the recordings and don't want to lose.
Now it seems that I can delete all scheduled shows except one - Hollyoaks at 18.30 today on C4. I think this may be the issue. A factory reset with keep recordings option has not worked.
Any help appreciated.
Hi @skip_1 Thanks for posting back and sorry to hear it didn't work.
It may be that the hard reset has to be done but if you drop us over your details we will be happy to see if this can be fixed without you having to do this. You can contact us by clicking on my user name and selecting contact the mods.
Hi @skip_1 I called earlier sorry I couldn't reach you. I just wanted to check how you were getting on with watching your recordings before completing the hard reset of the box.
Post back and let me know.