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Beginner
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Message 1 of 15

Can't update to 29.36.00

A week or two ago, when the update was pushed to my box, it was stuck on 0% so I restarted the box - no update available when I tried to check, and 36 hadn't been installed. 

I've just had it pushed again, and the same issue is happening. The box is connected to my broadband via the ethernet cable, but it's been on 0% with the flashing circles for the last 30 minutes. Any advice? 

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Recognised Expert
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Message 2 of 15

Re: Can't update to 29.36.00

Just a thought have you restarted the home hub recently? if not maybe it would be worth a try.

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Message 3 of 15

Re: Can't update to 29.36.00


@Cavernwight wrote:

A week or two ago, when the update was pushed to my box, it was stuck on 0% so I restarted the box - no update available when I tried to check, and 36 hadn't been installed. 

I've just had it pushed again, and the same issue is happening. The box is connected to my broadband via the ethernet cable, but it's been on 0% with the flashing circles for the last 30 minutes. Any advice? 


Have you checked the model and variant of you box (settings - device information) against the list on the youview website?

 

 

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BT TV Expert
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Message 4 of 15

Re: Can't update to 29.36.00

Hi @Cavernwight

 

Sorry to hear you are having issues with your set top box and the update. If you want to private message me your landline number I'll have a look for you.

Thank you,

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Beginner
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Message 5 of 15

Re: Can't update to 29.36.00

Yup, unfortunately no joy.
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Beginner
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Message 6 of 15

Re: Can't update to 29.36.00

In what context? Maintenance mode?
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Message 7 of 15

Re: Can't update to 29.36.00


@Cavernwight wrote:
Yup, unfortunately no joy.

I'm playing a bit of a waiting game at the moment because the YV website states that the roll out is still in progress but I have 2 boxes, one of them updated OK in response to me doing it manually. The other has still not updated and I'm wondering if it's something to do with the variant, the one I have which won't update is a DTR- T2100 / 84B08500, could I ask others who are experiencing the same problem to post the model/variant of their box to establish if this really is relevant.

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Beginner
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Message 8 of 15

Re: Can't update to 29.36.00

Mine is DTR- T2100 also.

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Message 9 of 15

Re: Can't update to 29.36.00


@Cavernwight wrote:

Mine is DTR- T2100 also.


Do you know which variant? (Youview button>Settings>Device information>Variant)

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Contributor
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Message 10 of 15

Re: Can't update to 29.36.00

If it's a DTR-2100 then its Variant: 84B08500

I believe the DTR-1000 is the only model with multiple variants (it has 3 variants).

 

My DTR-2100 also refuses to update. It's a phased rollout though and that's perfectly normal.

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