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Speccy
Aspiring Contributor
278 Views
Message 1 of 4

Can't watch anything on Amazon Prime Video on BT Youview Box

Every time I go to watch something on the Amazon Prime Video app on my BT Youview box, it goes back to the Players & Apps menu after a couple of seconds.

I can navigate the list of programs and films ok, but as soon as I go to watch anything, I get the spinning "wait" graphic for a second or so before it throws me out, back to the Players & Apps menu.

Any help would be appreciated, thanks.

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Distinguished Guru
Distinguished Guru
238 Views
Message 2 of 4

Re: Can't watch anything on Amazon Prime Video on BT Youview Box

Hi @Speccy  which Youview box are you using  ?

Is this a recent problem ie you have successfully used the Prime Video before ?

 

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Speccy
Aspiring Contributor
229 Views
Message 3 of 4

Re: Can't watch anything on Amazon Prime Video on BT Youview Box

Hi,

I haven't used Prime Video on my BT Youview box before, this is the first time I've used it on this device. I have used it successfully on other devices, eg my phone and on a web browser.

I can log into my Prime account, and browse the programs/films, but as soon as I start to watch anything I get the spinny circle for a second or so before it throws me back to the Players & Apps menu.

Thanks.

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Speccy
Aspiring Contributor
160 Views
Message 4 of 4

Re: Can't watch anything on Amazon Prime Video on BT Youview Box

Just tried it tonight, and it's working! Great!

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