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Den4G
Aspiring Contributor
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Message 1 of 2

Cancel BT TV but catchup problem

With the exception of the odd Children's programme for the granchildren we do not use the BT TV content. I have Infinity with a youview+ box on the Max package. I phoned today to ask about options to cancel my TV. First of all was offered a reduction on my Max package for the next 12 months. Then when I showed little interest in this I was told if I leave my youview box will work with all non BT content and will record, HOWEVER none of the catchup services such as iplayer will work.

 

Now I know from this forum that this is incorrect. Seems progress has been made as customers are no longer being told the boxes will not record at all. Still very disappointing.

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Message 2 of 2

Re: Cancel BT TV but catchup problem

The BT TV player catch-up wont work the rest is provided by other sources and will carry on working
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