Fox HD was one of my most watched channels, so having lost it I decided to cancel my UHD service.
As as this was within my 12 month term, I've been sent a bag to return my box.
do I have to return it? I had planned on sticking with Youview. I don't see why I should return it when it was the change in my channel package that breached the original contract.
Thanks, that's what I expected, but as BT haven't stuck to the contract (by changing the channels) is that term that I must return it enforceable?
Yes you will need to return the box. As the terms and conditions will probably state about channel changes etc.
Thanks for the comprehensive answer. There was nothing specific in the fox email either. When I called to cancel the agent had processed the cancellation before he even mentioned the box. It was just a "you'll get a bag so you can return the box" with no suggestion that it was mandatory. I just took it as part of BT's waste recycling obligations.
its probably not relevant, but I am sticking with BT for broadband and my wife's mobile contract.
I'll ring tomorrow.