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Beginner
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Charged for aerial installation that didn't happen

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TSG rang us to say they were no longer doing Aerial installations to due to Corona virus crisis, which is fair enough, but BT have still charged us for the installation and the aerial.

How do I get this refunded?

I assumed it would be automatic and don't really want to put more load on the helpline. I'll have to arrange my own installation and don't want them turning up at some random time in the future with another aerial.

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Moderator
Moderator
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Message 2 of 3

Re: Charged for aerial installation that didn't happen

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Hi @newpock20 welcome to the forum and sorry you have been charged for work that was not completed. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

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Message 3 of 3

Re: Charged for aerial installation that didn't happen

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I had a call from BT in Enniskillen, they have immediately removed the charge from the current bill. Great service, Thanks.