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Moderator
Moderator
632 Views
Message 11 of 42

Re: Complete Confusion - Help

@david112 I called there but missed you. I've taken over the case management of the complaint on your account and I'll give you another call tomorrow with an update. 

david112
Aspiring Contributor
622 Views
Message 12 of 42

Re: Complete Confusion - Help

@NeilO thanks Neil, picked up your voicemail but I was in a meeting. If you could give me a call back today that would be ideal, or even if you have a direct no. I would like to call you. 

 

Thanks in advance

 

D

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Moderator
Moderator
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Message 13 of 42

Re: Complete Confusion - Help

Hi @david112,

 

@NeilO left the office today before you posted your reply. He'll be in tomorrow afternoon and will call you again. He doesn't have a contact number that you can reach him on but he will be in touch.

 

Thanks

 

DanielS

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david112
Aspiring Contributor
594 Views
Message 14 of 42

Re: Complete Confusion - Help

Thanks Daniel. Travelling with work tomorrow afternoon. Available until 2, then after 5. Hope those times work.
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Moderator
Moderator
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Message 15 of 42

Re: Complete Confusion - Help

@david112 I haven't forgot about you, the TV team picked up my request yesterday evening and I'm awaiting further updates. As soon as they get back to me I'll be in touch. 

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david112
Aspiring Contributor
508 Views
Message 16 of 42

Re: Complete Confusion - Help

Thanks ! Not a problem
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Moderator
Moderator
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Message 17 of 42

Re: Complete Confusion - Help

@david112 This is taking longer than I first anticipated to get sorted but it does appear to be moving forward with the TV team. I'll be in touch next week.

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Moderator
Moderator
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Message 18 of 42

Re: Complete Confusion - Help

@david112 I'm chasing up the TV team for an update and as soon as I've any news I'll be in touch. 

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Moderator
Moderator
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Message 19 of 42

Re: Complete Confusion - Help

@david112 I'm chasing up the TV team for an update and as soon as I've any news I'll be in touch. 

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david112
Aspiring Contributor
395 Views
Message 20 of 42

Re: Complete Confusion - Help

Any update. Its taking a fair amount of time now !!!
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