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Moderator
Moderator
571 Views
Message 21 of 42

Re: Complete Confusion - Help

@david112 Sorry it's taking longer than I would like. The TV experts should be able to do the order very soon and I'll be in touch as soon as they update me. 

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david112
Aspiring Contributor
499 Views
Message 22 of 42

Re: Complete Confusion - Help

@NeilO can you please explain why i now have an email from BT explaining that my contract has changed to 24 months and gone up in price from £11.50 per month to £14.00 per month, no correspondence from BT other than this, no phone call, no explanation. 

 

Please call me when you can.

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Moderator
Moderator
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Message 23 of 42

Re: Complete Confusion - Help

Hi @david112,

 

The BT TV Expert placed the order for you. Once they've an update for us we'll correct the contract term and any differences in rental.

 

Thanks

 

DanielS

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david112
Aspiring Contributor
426 Views
Message 24 of 42

Re: Complete Confusion - Help

Thank you. Email says a new box is arriving today but heard nothing else. Perhaps someone could call me
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PD_BARBS
Aspiring Contributor
412 Views
Message 25 of 42

Re: Complete Confusion - Help

This is the exact same issue as mine, so will be watching for a resolution with interest.  But BT really need to stop misleading customers.  

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david112
Aspiring Contributor
404 Views
Message 26 of 42

Re: Complete Confusion - Help

Bt customer service is really poor. Sky maybe more expensive but in my experience have gotten in right. However all credit to the guys on the forum who have been very helpful at all times.
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MadRob
Aspiring Expert
401 Views
Message 27 of 42

Re: Complete Confusion - Help

I have found the best place for help is on here. The Mods are brilliant when they pick up on an issue, and own that issue through to resolution. I've been indebted to them a couple of times recently. Top guys and gals.

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PD_BARBS
Aspiring Contributor
393 Views
Message 28 of 42

Re: Complete Confusion - Help

That is great to know.  The staff have been responsive to date, so hopefully they will sort the issue.

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david112
Aspiring Contributor
378 Views
Message 29 of 42

Re: Complete Confusion - Help

@DanielS i have recievd a view emails saying a new boxx would be delivered today, but i have had nothing. 

 

Sorry, its just really frustrating now....

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Moderator
Moderator
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Message 30 of 42

Re: Complete Confusion - Help

Hi @david112 Sorry you have not received your new box yet. I've checked on the delivery for you and it will be delivered tomorrow.

 

Cheers

John

 

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