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PD_BARBS
Aspiring Contributor
577 Views
Message 31 of 42

Re: Complete Confusion - Help

I feel your pain, they were supposed to call me tonight to sort my issue and nothing at all.

 

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PD_BARBS
Aspiring Contributor
541 Views
Message 32 of 42

Re: Complete Confusion - Help

BT got back to me last night and said I couldnt get it as my line wasnt fast enough and that I needed 60mb, even though I have 50mb.  Even though the website states you should be able to get UHD with upto 38mb line.  So confused is the right word for it.

 

 

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david112
Aspiring Contributor
521 Views
Message 33 of 42

Re: Complete Confusion - Help

I had the same. The boys on the forum goes it for me. Good luck. You should be able to do it.
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david112
Aspiring Contributor
488 Views
Message 34 of 42

Re: Complete Confusion - Help

@JohnC2 @DanielS @NeilO still no new box, no phone call (even out of courtesy) and i now have an update saying it wasnt delivered to my city centre flat because of adverse weather! No card either, only way I know is that I had to check the parcel tracking. 

 

How do I escalate this complaint, its getting to be a bit of a joke now. 

 

Really regretting getting involved with BT! 

 

D

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david112
Aspiring Contributor
439 Views
Message 35 of 42

Re: Complete Confusion - Help

@JohnC2 @DanielS @NeilO Still waiting on my call back from thevresolution team. Hoped it would have been by now. 

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david112
Aspiring Contributor
302 Views
Message 36 of 42

Re: Complete Confusion - Help

@JohnC2 @DanielS @NeilO Gents again I need your help. My Bill for BT this month is 168.16!!!!!!!

 

Honestly, BT just goes from bad to worse.

 

Could someone please call me to explain.

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Moderator
Moderator
278 Views
Message 37 of 42

Re: Complete Confusion - Help

@david112 I'm really sorry about that, I can see the resolutions team have got that sorted for you and replied to your email.

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david112
Aspiring Contributor
270 Views
Message 38 of 42

Re: Complete Confusion - Help

@NeilO how do i take this complaint further. Its really poor.

 

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Moderator
Moderator
261 Views
Message 39 of 42

Re: Complete Confusion - Help

@david112 you would need to contact the resolutions team back as the complaint has already been escalated to them. 

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PD_BARBS
Aspiring Contributor
242 Views
Message 40 of 42

Re: Complete Confusion - Help

David did you get a UHD box, as they wouldnt even entertain me when I also have a 52 download on my line, but they told me I need 60.

 

 

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