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M4typ01
Beginner
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Connection issues with FTTP

Hi

I have FTTP and 315mbps connection. The internet works fine and has been stable for a few months, however when trying to watch BT Vision, about every 20 seconds the sound will drop out for about a second. This only happens on channels which are being provided by the fibre and not the channels coming via the aerial.

I have tried a wired and wireless connection and still no better.

When an engineer has been out he has tested the connection and his answer was it was working fine!! The test he is doing though is a moment in time and not monitoring it for a couple of minutes. I’m reaching the end of my tether and no-one seems to be able to provide a solution. Any ideas/suggestions?

I have even demonstrated the issue and no one seems to have a clue.

Thanks
Matt
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