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Kplummer
Beginner
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Message 1 of 4

Contacts for someone who can actually help me?!

Hello,

Does anybody know how I can get contact details for someone other than the call centre. Our You View box has not been working for 3 weeks. I've had four engineer appointments but no-one has shown up. The endless stream of representatives and supervisors I've spoken to have been completely unhelpful. Though to be fair to them they do seem utterly beholden to their computer script. Anyway, u jus want to resolve this problem and speak to someone who can actually help. Thanks.
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Contacts for someone who can actually help me?!

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 4

Re: Contacts for someone who can actually help me?!

Hi @Kplummer,

 

I'm sorry to hear about the problems you have had in getting your BT YouView box replaced. I'll be able to help you with this. Please can you send you send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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BT TV Expert
BT TV Expert
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Message 4 of 4

Re: Contacts for someone who can actually help me?!

PM me and I'll fix it 🙂

BT TV expertSteveM
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.