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Newbie
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Message 1 of 5

Crime & Investigation Channel 328 - Parental Lock

Hi 

 

Just turned over to 328 and it is asking me for the PIN - I have gone into settings to change the settings but it is still asking me for PIN on the channel.  I haven't set that channel up or any other channel to ask for a PIN. I don't have little kids so no need for any channel to have a PIN.

Does anyone know how to turn off the Parental Controls altogether? I have been in the help section etc

Thanks

 

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Distinguished Guru
Distinguished Guru
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Message 2 of 5

Re: Crime & Investigation Channel 328 - Parental Lock

Hi @BunnyW 

I suspect the channel is showing rated   programing prior to the watershead

see threads like

https://community.bt.com/t5/YouView-from-BT/Parental-Control-Disabled-But-PIN-Still-Required/td-p/17...

 

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Newbie
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Message 3 of 5

Re: Crime & Investigation Channel 328 - Parental Lock

Hi
Thank you for that, I have had a read but still can't get rid of the parental lock, seems weird its just come on now... its annoying more than anything.
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Distinguished Guru
Distinguished Guru
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Message 4 of 5

Re: Crime & Investigation Channel 328 - Parental Lock

If you havee not set the default parental code  is shown at

https://support.youview.com/youview-box/parental-controls-and-pin/forgotten-your-parental-pin/

along with  reset  advice.

A

 

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Distinguished Guru
Distinguished Guru
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Message 5 of 5

Re: Crime & Investigation Channel 328 - Parental Lock

Also may be worth assuming you are not recording to restart your  Youview box

ie soft reset/reboot: touch/press the power/standby button on the front/top of the box for about 8 seconds until it starts a reboot.

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