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Clairem
Newbie
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Message 1 of 2

DTRT1000 box crashing frequently

Our Humax youview box crashes a lot and this porblem seems to be getting more and more frequent. Now to turn it on we need to turn power off and on at the back before it switches on. We're running the latest software is there anything else we can do or is it time for a new box? Will BT supply a new box?
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TimCurtis
Recognised Expert
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Message 2 of 2

Re: DTRT1000 box crashing frequently

It's likely that the box is actually failing as some of the internal components , namely the capacitors , seem to have a limited life.These capacitors can be replaced which apparently is a not overly difficult task.

If you're on a current BT TV contract there shouldn't be any problems with BT  replacing the unit but they may want to extend your contract.

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