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Contributor
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Message 1 of 11

DTRT1000 problems

Hello!

I am having all sorts of problems with my Youview box (DTRT1000).

Problems :

1. Very slow in starting.

2. Programs scheduled to record are not recorded but still in schedule.

3. Programs not recorded from start.

4. Some recorded programs only partially recorded.

I have performed a Factory reset via the menu, but the problems persist.

I had a program scheduled to record yesterday afternoon, program last 45mins. only recorded 29 mins.

Program scheduled to record today at 12.15 not recorded, checked still in schedule.

The box is ethernet connected to a wired network.

Does anyone have any ideas how I can fix these problems?

Can I get a box upgrade free of charge?

Cheers, 

;'

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: DTRT1000 problems

@enfield250 

If you are still in a BT Vision contract, then you should be able to get it replaced with the latest model, for free.

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Contributor
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Message 3 of 11

Re: DTRT1000 problems

Keith,
I am a BTYouview customer, does the same apply?
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Message 4 of 11

Re: DTRT1000 problems


@enfield250 wrote:
Keith,
I am a BTYouview customer, does the same apply?

Thats what I meant, I just referred to the old name.

Just give them a call, if you have any problems, please post back here.

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Contributor
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Message 5 of 11

Re: DTRT1000 problems

Do you know who I contact please?
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Distinguished Sage
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Message 6 of 11

Re: DTRT1000 problems


@enfield250 wrote:
Do you know who I contact please?

Just ring 0800 800 150, and follow the voice prompts. You should end up with the correct team.

Or chat online https://www.bt.com/help/home/tv/#/

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Contributor
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Message 7 of 11

Re: DTRT1000 problems

Thank You, Keith.
I'll give it a try.
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Message 8 of 11

Re: DTRT1000 problems


@enfield250 wrote:
Thank You, Keith.
I'll give it a try.

If you have problems, then come back here, and more help can be offered.

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Contributor
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Message 9 of 11

Re: DTRT1000 problems

Contacted BT new box on it's way FOC, good result.
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Message 10 of 11

Re: DTRT1000 problems


@enfield250 wrote:
Contacted BT new box on it's way FOC, good result.

Excellent Smiley Happy

You will also have some free space, as its much smaller.

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