Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
EWat
Beginner

on ‎10-09-2021 11h32

963 Views
Message 1 of 2

DisneyPlus thinks we are in a different region on Fibre...

We're having an issue where DisneyPlus seems to think we are travelling abroad, but only on our home Fibre connection.

Our account works fine on our mobile phones, but whenever we access it through fibre (on Roku/Laptop etc.) it thinks we are in another region. We don't have a VPN running, so what's going on?

Any ideas?

0 Ratings
1 REPLY 1
DarrenDev
BT Sport Expert

on ‎10-09-2021 12h49

941 Views
Message 2 of 2

Re: DisneyPlus thinks we are in a different region on Fibre...

Sounds like their IP mapping is out of date - IP ranges are sold/transferred around the world on a frequent basis.  You'll need to report it to them to get them to update their map.

Alternatively, reboot your router to get a new IP.