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lilmunchkin
Beginner
1,246 Views
Message 51 of 120

Re: Do I own my BT Youview box?

I am also getting the same emails from BT asking me to return my youview box. Can someone help me, as I spoke to someone at BT and he didnt no how to stop the emails. Thanks in advance

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Midnight_Voice
Aspiring Contributor
1,213 Views
Message 52 of 120

Re: Do I own my BT Youview box?

@lilmunchkin

 

Unless these are coming in in droves, ignore them. They will stop. 'Delete' is your friend.

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rscott
Aspiring Expert
1,133 Views
Message 53 of 120

Re: Do I own my BT Youview box?

Confirmation they're still sending deliberately misleading emails.

My mother gave 30 days notice on the 18th December to terminate BT TV Essentials (which seems to have been deactivated immediately) and received an email that day entitled 'You need to return your kit'. Never mind that she could and should still be able to use the box for another month!

The box won't be returned - it's going on a well known auction site instead.

Nowhere in the email does it say that you don't have to do so - this is the actual message:-

We're sorry you no longer need your BT equipment.

If you've already sent your equipment back to us, or if you've arranged a free collection, you can ignore this email.

If you haven't, you can follow the instructions below to send it back.

We'll reuse it or recycle it in a UK centre, which helps us cut down waste and put all the working parts to good use again.

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Midnight_Voice
Aspiring Contributor
1,089 Views
Message 54 of 120

Re: Do I own my BT Youview box?

We all know what we think of those who prey on the elderly, especially at Christmas time.

 

Time for you to make a complaint on her behalf to the Head of Compliance at BT, suggesting this does not square with responsible and ethical practice and should be corrected forthwith, copy to Oftel?

 

 

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sea_1
Aspiring Contributor
943 Views
Message 55 of 120

Re: Do I own my BT Youview box?

I think It's disappointing that BT persist with these emails headed "You need to return your kit".

 

I've no issue with BT offering to re-cycle Youview boxes after BT TV is cancelled, but the email being sent (I've had one today) implies that customers are duty-bound to do so.

 

Why is it, that this issue could not be fixed, given that customers have been giving feedback- not least on this forum- about it for more than a year?

 

 

 

 

 

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Highlighted
RodoRod
Contributor
931 Views
Message 56 of 120

Re: Do I own my BT Youview box?

BT clearly need to sort out their administration.

 

Having re-contracted and NOT changed my equipment I was sent a bag to return my equipment in - not sure how everything was meant to work without any equipment.

 

A good admin review should do it - and will actually save BT money (rather than leaving it all to customers to sort out).

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sea_1
Aspiring Contributor
868 Views
Message 57 of 120

Re: Do I own my BT Youview box?

We've now had an email, a returns envelope, and a follow-up letter- all trying to recover a box that isn't owned by BT.

 

Why do BT persist to persuade a customer to put their (the customer's) property in to an envelope, on the premise that they must do so, and give it away to BT?

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layman72
Contributor
757 Views
Message 58 of 120

Re: Do I own my BT Youview box?

My TV contract expires on 23 March 2015. I find I'm not interested in the extra TV channels or BT Sport. I can get Eurosport and Netflix on my smart TV. I've also bought a WD 1TB hard drive which allows me to record Freeview channels and doesn't part record them or fail either

 

I gave 30 days notice on the 22 February. The BT phone sales person said I would have to return my box. I've also received an email and a letter telling me the same thing.

 

I will have paid BT for one year's BT TV and in my view I've honoured my contract and the Youview box belongs to me. Have I misunderstood this?

 

If BT want to re-imburse me the £35 I paid them for the box then I will return it at their expense. I think all BT is trying to do is reduce its set top box costs for new or upgrading customers by giving them a second hand box.

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Distinguished Guru
751 Views
Message 59 of 120

Re: Do I own my BT Youview box?

You own the box. You only need to return it if you wish it to be recycled according to EU rules


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rscott
Aspiring Expert
749 Views
Message 60 of 120

Re: Do I own my BT Youview box?

BT should stop telling leaving customers that they MUST (not may) return the box.
All the emails/letters are very in clear on this.
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