I recently cancelled my BT Vision/broadband account (at the end of the contract period) and I received an email entitled "You need to return your kit" although the text in the email states 'We are sorry you no longer need your BT equipment' It goes on to say 'You can follow the instructions..." so hopefully this is just to encourage the return rather than enforcing it. I've loads of recordings I haven't watched so really don't want to return it! You can still see everything with no problem - it just shows my new provider now not BT on the EPG.
I still think the BT message is very misleading, and could make some people return their boxes unnecessarily.
It certainly caused me some distress until I had sorted out the truth.
If you are out of contract, you own the box. Simple as that. The BT message is about returning unwanted electronic equipment for disposal under their WEE responsibilities. It doesn't make that clear.
It should say "IF you no longer want the equipment you MAY return it to us for disposal".
I am getting more and more fed up with communications from all sorts of suppliers (not jt BT) that are badly written and seem to jump straight to threats instead of explaining what is actually happening and why. Whenever possible, I simply vote with my feet and take by custom elsewhere. If enough people did that, maybe things would get better.
I blame the parents...
I've noticed that BT even have this on monthly bills:
"BT TV EssentialW26 Feb-25 Mar 14 £ 5.00
This is the cost of your TV at £5.00 a month, charged in advance from 26
Feb 2014 to 25 Mar 2014
Watch catch up TV and pause, rewind and record Freeview"
The wording would tend to imply that you need to continue the £5 per month TV essential membership to be able to watch catch up tv and pause, rewind and record Freeview - which we all know is factually incorrect !!
I'm having the same issue as Axoloti. Can you help if I provide my account details please?
Thanks for posting.
I'm sorry for the confusion over your equipment. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.