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Pennyrc
Beginner
678 Views
Message 1 of 8

Does a power adapter affect BT Sport? Keeps cutting out

BT Sport has always worked fine but we installed a power adapter this week to improve wifi in the house and now find that BT Sport keeps cutting out - black screen, no sound - then comes on a minute or two later. Is the problem likely to be  caused by the power adapter? I'm probably being dim about this. Do we need to input the new power adapter wifi code in the same way we did for our laptops etc.?

Any advice much appreciated. 

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7 REPLIES 7
Distinguished Guru
Distinguished Guru
674 Views
Message 2 of 8

Re: Does a power adapter affect BT Sport? Keeps cutting out

How (on what devices) are you watching BT Sport ?

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Pennyrc
Beginner
656 Views
Message 3 of 8

Re: Does a power adapter affect BT Sport? Keeps cutting out

You View box

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Distinguished Guru
Distinguished Guru
643 Views
Message 4 of 8

Re: Does a power adapter affect BT Sport? Keeps cutting out

I will move the thread to the Youview section for further advice.
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skappy70
Recognised Expert
636 Views
Message 5 of 8

Re: Does a power adapter affect BT Sport? Keeps cutting out

How was the box connected before installing the PLA?
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Pennyrc
Beginner
628 Views
Message 6 of 8

Re: Does a power adapter affect BT Sport? Keeps cutting out

Connected wirelessly to our BT home hub via cabled connection to white BT Openreach box. Hub is about 3 metres from TV. All other parts of TV still work fine, including catch up. Just seems to be BT Sport that's affected.
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ian1182
Beginner
601 Views
Message 7 of 8

Re: Does a power adapter affect BT Sport? Keeps cutting out

Are you sure it's a wireless connection. The Youview boxes only have a LAN connection rather than wireless. They connect to your directly to the router or as an alternative using HOMEPLUG technology which runs the LAN connection over your electrical wiring.  Both of these present a LAN connection to the Youview box.  If as you say the hub is only 3 metres from the TV (and I assume Youview box) then the easiest seems to be a LAN cable.

 

If you are using a HOMEPLUG the recommendation is this is plugged directly into the wall socket and not via 4-way adapter although it does sometimes work.

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skappy70
Recognised Expert
589 Views
Message 8 of 8

Re: Does a power adapter affect BT Sport? Keeps cutting out

Never can be wireless or do you mean you have a Wi-Fi extender PLA?

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