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Colin_London
Recognised Expert
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Message 1 of 8

Entertainment Max & BT Sport 4K UHD

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This link seems to suggest that you also get BT Sport 4K UHD if you sign up to BT Entertainment Max as an existing customer....

 

http://bt.custhelp.com/app/answers/detail/c/348/a_id/52653/session/L2F2LzEvdGltZS8xNDc3OTU0NTE3L3NpZ...

 

(Click on existing customer tab)

 

Is this a mistake, or do you really get it (assuming you can get your hands on a 4K box)?

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scointer
Recognised Expert
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Message 2 of 8

Re: Entertainment Max & BT Sport 4K UHD

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I would say that was a mistake ALTHOUGH at the minute the Total Entertainment package is cheaper than the max package for existing customers so maybe it should be thrown in 🙂

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Colin_London
Recognised Expert
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Message 3 of 8

Re: Entertainment Max & BT Sport 4K UHD

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The Max package presently has an offer of £12/month for existing customers 😊

I thought it looked incongruous but I guess we need a mod to confirm whether or not it is a mistake...
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Distinguished Guru
Distinguished Guru
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Message 4 of 8

Re: Entertainment Max & BT Sport 4K UHD

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I suspect it is simply an error probably resulting from the confusion that occured when BT renumbered the 4K channel which was previously 434 to 433.

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Moderator
Moderator
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Message 5 of 8

Re: Entertainment Max & BT Sport 4K UHD

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Hi guys,

 

I can definitely see the confusion!

 

Let me try and find out and I'll post back again when I do.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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robert1997
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Message 6 of 8

Re: Entertainment Max & BT Sport 4K UHD

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Entertainment Max still showing as £16 here. Logged onto MyBT and followed the 'offers' to see what price it was. I'm currently on the Plus package with discounted price of £5 + HD added on at £5 monthly.

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Colin_London
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Message 7 of 8

Re: Entertainment Max & BT Sport 4K UHD

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There was an offer email sent out last Friday - may only be to 'select few' I guess & you need to recontract TV for 24 months.
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Moderator
Moderator
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Message 8 of 8

Re: Entertainment Max & BT Sport 4K UHD

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Hi guys,

 

Many thanks for feeding this back!

 

I can confirm that the info on the help page was a mistake so well spotted @Colin_London!! Smiley Happy

 

I let my colleagues know who have updated the page as the BT Sport 4K channel is only available on the Total Entertainment package.

 

All the best,

 

Robbie

Community ModeratorRobbieMac
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