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Aspiring Contributor
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Message 1 of 5

Entertainment on tablet

I have just signed up for now tv entertainment package.  Able to watch on tv but android app says I have no passes?

I am signed into same account.... any  ideas? 

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4 REPLIES 4
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Aspiring Expert
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Message 2 of 5

Re: Entertainment on tablet

You don't say if you are using the Now TV app or the BT TV app.

I would imagine that you would need to login and use the BT TV app to get accesss.

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Moderator
Moderator
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Message 3 of 5

Re: Entertainment on tablet

@super-saint, sorry about that, your BT TV plan and Now TV login need to be linked to show your passes in the Now TV app and this should have happened as part of the order process. I'll message you now so you can get in touch and we'll be happy to get that checked.

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Aspiring Contributor
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Message 4 of 5

Re: Entertainment on tablet

Sent a private message yesterday … heard nothing?!

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Moderator
Moderator
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Message 5 of 5

Re: Entertainment on tablet

Hi @super-saint,

Thanks for posting back.

I have checked our queue and we have received your details.  We are extremely busy at the moment.  Due to the current crisis, we are prioritising vulnerable customers and customers having service issues at the moment.  We will get round to picking up your case as soon as we possibly can.

Cheers,

Robbie

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