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NW11851
Beginner
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Message 1 of 3

Error Code TVE_A931

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Hello.

 

I'm running a Youview box on a BT Infinity FTTC package. I also have a BT landline phone.

 

I have installed the BT TV app on an iPhone4.

 

I have managed to lock in my BT phone account to the BT app - as it uses a different email address, but that is another story.

 

My problem with the app is that when starting up it always asks me to log in.

 

I do so using the @btinternet.com email address and password.

 

I always get an Error Message of TVE_A931. Does anyone know if this is resovable? YJe phone is paired to the Youview box.

 

I used the online chat service and an advisor stated that the log in on the app and the rror message were related to those who possess a SECOND Youview box! Is this correct?

 

Hope someone can advise me. Thanks in advance.

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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: Error Code TVE_A931

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Is their not an option to skip the login - there is on the Ipad app ?

I think you need an active TV with Extra Box subsrciption  to login and access content.

 

 

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NW11851
Beginner
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Message 3 of 3

Re: Error Code TVE_A931

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Yes. There is that option to skip the login.

 

It seems odd programming of the app - asking me for a login i appear not to need.

 

Thank you for your comment.

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