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Raerae
Beginner
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Message 1 of 2

Error code 15000

Hi 

i haven’t been able to get any of our channels to work since activation 

There is an error code of 15000 coming up and saying I am not a bt tv customer 

we have been on the phone for help and tried several re sets etc and they seem unsure on the issue but I can see on the forum it has come up for others and has been resolved 

please help!  🙂 

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1 REPLY 1
JohnC2
Moderator
Moderator
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Message 2 of 2

Re: Error code 15000

Hi Raerae, welcome to the forum and thanks for posting.  Sorry you are getting an error when trying to watch BT TV.
Are you getting this error on the BT TV box or when trying to watch via the app?
When was your BT TV service activated?
Are you connected via Ethernet from the hub to the BT TV box or are you using adapters?
Is the error code BTP-15000?
If so the advice for this error on
BT TV Error Codes
is to reboot your TV box by flicking the switch at the back and retry the service.
Cheers
John

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